You may need to restore your settings to the factory defaults if, for example, you have forgotten your password.
You can restore the factory settings either with the small tact switch within the housing or with a USB flash drive (from BSP 1.3 only).
If a hard reset is not possible, you must recover the main operating system or the data partition. See the related knowledge base article.
To backup and restore your application settings, see the related help page.
Using the tact switch
When restoring the unit to factory settings, the password is set to default (admin). From BSP version 1.3 (and firmware version 1.4.5.0) you must set a strong password after the first login with the default password.
To restart or to reset the unit to the factory settings, use a paperclip or similar and press the tact switch 3 times within 3 seconds. The yellow USR LED starts flashing (heartbeat 1/s).
To restart the unit, press the tact switch again for 3 to 6 seconds.
To reset the unit, press the tact switch for at least 6 seconds after the LED began to flash. The unit will be restarted and all user data are removed.
If this method does not work, try to reset the unit using recovery mode.
Using a USB flash drive
This method is available from BSP version 1.3.
Go to and make sure that Enable device restore via USB option is enabled (default setting).
Connect the USB flash drive to your PC. The format of the USB flash drive must be FAT32.
Create an empty file named
device-factory-restore(no extension) in the root path of the USB flash drive.The file name does not have an extension. Make sure it is spelled exactly as shown.
Remove the USB flash drive from your PC and connect it to the FP-I4C unit.
The FP-I4C unit can be in recovery mode or in normal operation mode.
Wait for approximately 5 minutes.
Remove the USB flash drive.
Your system should now be reset.